Close

THE GENESYS MIDDLE-EAST PARTNER OF THE YEAR 2017

THE MOST INNOVATIVE SYSTEMS INTEGRATOR 2017

Interested in PureCloud? 

Contact Us

PureCloud: The All-In-One Cloud Contact Center

PureCloud by Genesys is an All-in-One Cloud Contact Center solution. Providing integrated customer engagement across all channels and ensuring a unified customer experience regardless of which touch point your customer reaches you at.

Lightening Fast Deployment

True Cloud Architecture

Omni-Channel Customer Engagement

Reporting & Analytics

Simple Pricing, month-by-month

WorkForce Optimization

IST is Trusted By

Empower Agents With The Right Metrics

Provide your agents with simple tools that can help them best support your customers.

Make Life Easier for your Customers

Let your customers reach to the right agent and get the right information.

No Need for Phone Calls

Enjoy real-time conversations with your customers and route them to the appropriate agent according to the web page they are on.

Testimonials

Saeed Basad

" IST was the chosen partner to implement and integrate Genesys omnichannel solution with our bespoke applications, thanks to their local experience & support in KSA".

Call Center Technologies Director

" IST made a great job of installing the solution and their experts always respond on the spot if we need support".

Sary Shukry

Head of Operation Development, Complaint Management & Mobile Number Portability

" Although there are 3 main providers for Genesys solutions in Egypt, IST won our business. Above all, they offered the best support SLA. Thank You, IST ".

Abdulazziz Hussien Korany

Customer Service Director

Deploy PureCloud With IST

IST has implemented CX systems since 2002, our team of experts are well equipped to implement your PureCloud Customer Engagement Centre that will meet your business and customer needs.

IST is a Certified Genesys Gold Partner meaning our engineers are fully trained to design and deploy Genesys solutions.The Genesys Gold Certification ensures that IST can work with Genesys to deliver customer experience solutions to all businesses within the GCC and Turkey regions. The extensive training provided by Genesys, IST's comprehensive demonstration and research labs have created a team of Genesys experts within IST that can advise and deliver high quality projects.