PureCloud | The All-In-One Cloud Contact Center

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Why PureCloud?

Voice, Email, Chat & Social Channels all integrated in one solution. Track, route and analyze your customer interactions on one single platform.

All-in-One Solution

Omni-Channel Engagement

PureCloud's true cloud architecture allows your organisation quick scalability across channels and agents, continuous delivery of new features and protects you from service outage. 

Reliable, Scalable & Secure

Simple UI

Offer your customers a connected omni-channel experience, connect with them wherever they are, whenever they want effectively and efficiently.

Enable agents to receive, handle and monitor customer interactions swiftly and with ease using PureCloud's simple and modern user interface.

* PureCloud is built on top of Amazon’s AWS security, plus it has SSAE 16, HIPAA, and PCI compliance

Empower Agents With The Right Metrics

Provide your agents with simple tools that can help them best support your customers.

Make Life Easier for your Customers

Let your customers reach to the right agent and get the right information.

No Need for Phone Calls

Enjoy real-time conversations with your customers and route them to the appropriate agent according to the web page they are on.


Saeed Basad

" IST was the chosen partner to implement and integrate Genesys omnichannel solution with our bespoke applications, thanks to their local experience & support in KSA"

Call Center Technologies Director

" IST made a great job of installing the solution and their experts always respond on the spot if we need support. "

Sary Shukry

Head of Operation Development, Complaint Management & Mobile Number Portability

" Although there are 3 main providers for Genesys solutions in Egypt, IST won our business. Above all, they offered the best support SLA. Thank You, IST."

Abdulazziz Hussien Korany

Customer Service Director

Aly Nofal is a true PureCloud Expert and would love to show you how PureCloud can transform your customer experience.

Request your one-on-one live demo with Aly to see the following on PureCloud: 

  • Supervisor experience
  • Admin experience
  • Agent experience

"We are quite excited IST is now offering PureCloud in the Middle East Market. This cloud customer engagement solution is so powerful and easy to use, and provides businesses a scalable and flexible solution to meet their needs, both today and tomorrow. We are very proud of the work already done by the IST team with their OmniCloud digital customer engagement offering".

Mohamed Afifi

Managing Director, Middle East, Genesys

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